Entries by Steve Tootill

Data cleansing – inside the database or on your desktop?

We’ve been gathering feedback from some of our service provider clients recently about the impact on them of change: there’s a lot of things that they mentioned to us: organisational change and new demands due to new customers come up as often as they always have done, but what about enforced change from outside the

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The doctor won’t see you now – NHS data needs a health check!

On BBC Radio 4 the other day, I heard that people who have not been to see their local GP in the last 5 years could face being ‘struck-off’ from the register and denied access until they re-register – the story is also covered in most of the national press, including The Guardian. It’s an

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Driving Business with a Real-Time Single Customer View

Since we blogged about the challenges we overcame to deliver a Single Customer View for a major retailer a few years ago, we’ve found a lot of the same challenges repeated across other industry sectors such as non-profit, financial services and education, as well as marketing services providers managing marketing databases for companies in many different sectors.

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Why Customers Must Be More Than Numbers

I read with some amazement a story in the London Daily Telegraph this week about a customer of NatWest Bank who sent £11,200 last month via online banking to an unknown company instead of his wife. Although Paul Sampson had correctly entered his wife’s name, sort code and account number when he first made an

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Where Big Data, Contact Data and Data Quality come together

We’ve been working in an area of untapped potential for Big Data for the last couple of years, which can best be summed up by the phrase “Contact Big Data Quality”. It doesn’t exactly roll off the tongue, so we’ll probably have to create yet another acronym, CBDQ… What do we mean by this? Well,

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UK Regulatory Pressure to Contact Customers Increases

In recent weeks, UK government and financial services organisations have received increasing political and regulatory pressure to make greater efforts to proactively notify policy holders and account owners of their rights and savings information. To avoid the threat of regulatory fines, organisations have quickly prioritised data quality initiatives to the top of the list but in

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Remembering the helpIT Legacy

Last Friday was the 65th anniversary of the first successful execution of the world’s first software program and it was great to see the occasion marked by a post and specially commissioned video on Google’s official blog, complete with an interview earlier this month with my father, Geoff Tootill. The Manchester Small-Scale Experimental Machine (SSEM), nicknamed

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Tamerlan Tsarnaev escaped monitoring due to simple misspelling?

Over the past several weeks in particular, there has been much discussion in our data quality community about the costs of poor data quality. Poor customer service, wasted mailings, inefficient delivery service – it often frustrates us to see the issues caused by poor data quality when we all know the importance of resolving those concerns.

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