Database Migration
A transition from one database to another can be one of the most significant monetary and resource intensive investments made by any organization. While the investment is certainly significant, it is also certain that the success of the migration hinges on optimizing Data Quality.
All of helpIT Systems’ batch solutions include functionality to get your data ready for the migration, with minimal resources required. Software features include:-
- Merging and Deduplication of single and multiple files
- Finding Overlap between files
- Standardizing data
- Restructuring the format of data
- Verifying accuracy of data
- Identification of areas of data completeness and incompleteness
- many more
CRM Migration Solutions
Batch Applications to Link, Merge, Standardize, Verify, and Enrich existing data and incoming lists
matchIT v5 Data Cleansing Suite
Easy to use workstation deduplication package that enables companies with specific departmental requirements or limited IT resource to incorporate sophisticated matching logic. Implementation is simple and can be performed by non-technical staff.
matchIT SQL
Quickly installed integration into SQL Server Management Studio or SSIS, including pre-built stored procedures to perform all required Data Quality tasks, configured through a simple administration console.
matchIT API
Flexible Software Developers Kits to support organizations with IT resources in implementing matching logic directly as part of an ETL solution.
findIT S2 Web Services
Batch Processing: matchIT API solution exposed as an internally hosted web service to support faster implementation and improved compatibility with both web based and non-web based applications.
CRM Data Capture
All companies today that add or modify customer data face the same hurdle: accurate data capture. Data Entry teams experience too many challenges – from remembering standardization procedures to coping with incomplete or incorrect information provided by a customer or prospect. In addition, these teams are expected to operate faster and more efficiently than ever before.
helpIT systems has developed a solution to address these challenges – a data quality framework that delivers speedy, yet accurate CRM data capture.
findIT S2 Web Services
Acts as your data firewall, enforcing your data standards, verifying and correcting the data entered, enriching that data with additional sources of information, and preventing record duplication.
Organizations that implement findIT S2 derive many benefits, including:
- Reduction of typically 60% of keystrokes required to enter an address
- Time savings of accurate data entry, both in data capture and downstream
- Reduced requirement to train and retrain users on data quality standards
- Faster lookup of existing account and contact information
- Ability to review multiple data sources through single search (including CRM and ERP)
Click here to read more about findIT S2 Web Services.
Single Customer View
Now more than ever, organizations must find ways to effectively market to both their prospects and customers. Intense competition in every industry has made it all the more important for companies to deal efficiently with their customers' needs and market to them effectively. How is this possible without an accurate Single Customer View?
A Single Customer View is critical for:
- Sales and Marketing departments to identify their best customers and cross-selling opportunities
- Operations departments to develop efficiencies and reduce costs
- Customer Service departments to tailor communications and resolve problems effectively.
The benefits spread to every single department across an organization.
However, the first hurdle faced by most companies in developing an accurate Single Customer View is poor data quality.
helpIT systems sole focus is Data Quality. We offer applications to build your Single Customer View – solutions that will link, merge, standardize, verify, and enrich your existing customer data, prevent any issues from reoccurring upon entry of new data and even allow an immediate Single Customer View while your batch project is being implemented.
findIT S2 Web Services (Data Capture and Inquiry)
findIT S2 provides a robust and comprehensive Data Quality Firewall. It also connects to multiple data sources in real time, to enable an immediate Single Customer View.
- Prevents duplication, verifies contact data
- Enforces rules for standardization and structure
- Saves significant time and effort in finding and entering records
- Can be implemented in hours, not months or years.
matchIT v5 Data Cleansing Suite
Easy to use workstation deduplication package that enables companies with specific departmental requirements or limited IT resource to incorporate sophisticated matching logic. Implementation is simple and can be performed by non-technical staff.
matchIT SQL
Quickly installed integration into SQL Server Management Studio or SSIS, including pre-built stored procedures to perform all required Data Quality tasks, configured through a simple administration console.
matchIT API
Flexible Software Developers Kits to support organizations with IT resources in implementing matching logic directly as part of an ETL solution.
findIT S2 Web Services (Batch Processing)
matchIT API solution exposed as an internally hosted web service to support faster implementation and improved compatibility with both web based and non-web based applications.
Data Enrichment
Data accuracy and enrichment of data go hand-in-hand, as a level of data accuracy is required for any successful enrichment activity. Improving accuracy of existing data is as important as accurate capture of new data. Once the data is accurate, the power of enriching that data grows substantially.
helpIT systems solutions enable and provide data enrichment on many fronts:
Address Verification
While the verification of an address falls into the data accuracy category, our addressIT module provides the ability to append additional information upon output of a valid address, including: County Name, Congressional District, FIPS, Carrier Route, and more.
National Change of Address (NCOA)
helpIT is one of the few organizations to provide real time, unlimited access to NCOA, to provide updated address information for individuals, families, and companies.
Email Validation
findIT S2 Web Services can perform real-time domain, syntax and blocked domain validation, allowing only valid email addresses to be entered into the database
Telephone Enrichment
findIT S2 Web Services can perform phone lookup and append, as well as reverse lookup to reduce the amount of data entry required to generate a complete record.
Contact Enrichment
matchIT v5 and matchIT SQL can automatically add title, salutation and gender to your contact data through standard processing procedures. These products can also take incoming files in any format and restructure both the format and the actual data to meet your guidelines. Easily separate title, first name, and last name into different fields, or even change all words like Incorporated to Inc. with the click of a button.
Data Warehousing
The ability for an organization to make informed, strategic business decisions is perhaps the biggest reason why executives opt to implement a Data Warehousing or Business Intelligence (BI) strategy. Significant investments are made in these projects, in the expectation that an effective Data Warehouse will be a catalyst to growth.
But, according to Gartner, Inc. “More than 50% of data warehouse projects will have limited acceptance, or will be outright failures, as a result of a lack of attention to data quality issues.”
helpIT systems is committed to removing the single greatest barrier to Data Warehousing implementation success – poor data quality. Our software offers a unique value proposition: it provides all the data quality tools that you need for a successful Data Warehouse in one package — extraction, deduplication, standardization, validation, and enrichment, all in one workflow.
It ensures a return on your investment through superior results, more quickly, at a substantially lower cost.
Data Warehousing Solutions
Batch Applications to Link, Merge, Standardize, Verify, and Enrich existing data and incoming lists
matchIT v5 Data Cleansing Suite
Easy to use workstation deduplication package that enables companies with specific departmental requirements or limited IT resource to incorporate sophisticated matching logic. Implementation is simple and can be performed by non-technical staff.
matchIT SQL
Quickly installed integration into SQL Server Management Studio or SSIS, including pre-built stored procedures to perform all required Data Quality tasks, configured through a simple administration console.
matchIT API
Flexible Software Developers Kits to support organizations with IT resources in implementing matching logic directly as part of an ETL solution.
findIT S2 Web Services
Batch Processing: matchIT API solution exposed as an internally hosted web service to support faster implementation and improved compatibility with both web based and non-web based applications.
Call Center
Every phone call with a customer is a moment to portray an organization’s desired image. Customers want individualized service and need it in less time. While reducing call time and improving data accuracy are still critical, that simply isn’t enough today to meet your customers’ ever increasing expectations.
Your customers expect optimal service – this requires that you:
- Know whether or not they are an existing customer
- Provide the best deals and offers based on their previous history
- Link up their information from stores, branches, websites, even sister companies
- Don't ask them to repeat information.
Your company is also looking to get more out of these calls by:
- Identifying if the customer is a fraud risk
- Upselling and cross selling additional offerings
- Updating and maintaining data accuracy
- Linking customers, orders, and history together.
helpIT systems understands that meeting these requirements is a huge challenge – sometimes improving one area, like upselling, can have an adverse impact on another, like reducing call time.
findIT S2 Web Services
Specifically designed to meet these high expectations and create a win-win situation for you and your customer. findIT S2 helps to address these issues by:
- Finding existing customer records in milliseconds, using fuzzy logic
- Verifying and enriching contact information
- Reviewing multiple data sources to identify risk, recommended product/solutions, or pre-approved offers.
Click here to read more about findIT S2 Web Services.