User Support Overview

Unparalleled Support to Maximize Your Data Quality Investment

At helpIT systems, we recognize that the value of your data quality investment is determined by the quality of our support. That?s why our User Support Program includes both live phone support and an in depth User Zone that will assist you in meeting all your data quality objectives.

Take a look at the type of support you can rely on with helpIT systems:

Extended User Support Features

  • Regular access to helpIT Support Engineers during normal business hours
  • Free version upgrades
  • Software updates and patches
  • Regular updates of third party files
  • Live 24/7 access to our dedicated User Zone Site
  • Advance notice of Live Webinar Training Opportunities
  • Participation in our helpIT User Group Community (Coming Soon!)

If you are an existing customer of helpIT and cannot locate your Login to the User Zone, please contact us at 866.628.2448.

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(866) 332-7132

info@helpIT.com

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Our Customers

Muzak

“Not only have we saved time and money using matchIT, we have greatly enhanced the reliability of our data.”

Director of Business Systems

Muzak LLC

MS Society of Canada

"By identifying duplicates and merging records, we get a much more accurate picture of the value of each customer's relationship."

VP of Information Technology

MS Society of Canada

Alito Color

"As a long time matchIT user I am particularly impressed with the latest release, especially the new reporting features which provide a detailed audit trail."

Data Analyst

Alito Color Group

George Mason

"A successful data warehouse requires effective deduping.  Without your product, we could not have delivered a quality solution to our users."

IT Director

George Mason University

DMB Group

"The matchIT SQL command interface was ideal, and allowed us to provide quality phonetic de-duplication without any manual processing."

IT Director

DMB Group

Arbor Day Foundation

"matchIT gives us greater visibility to the data. With name parsing, address standard-ization and NCOA all in matchIT, it has eliminated steps from the prior process."

Senior System Analyst

Arbor Day Foundation

BKV Group

"I can now directly match results captured online to campaign files without needing to export and import SQL data.  Fewer steps mean fewer opportunities for errors."

Database Analyst

BKV Group