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Covid 19: A message from Steve Tootill, CEO.


To our customers, partners, consultants, and staff


We are committed to fully supporting you all during these difficult times. As you would expect, we are able to carry on business as usual despite the lockdown, albeit with most of us working from home. We continue to monitor the Coronavirus (COVID-19) pandemic and how it may affect our customers, our employees, our families, and our wider communities.

As our customers know, we’ve worked hard over the years to become a trusted partner to hundreds of companies worldwide and will continue providing you with the high level of service you expect – we know that now is when we must be at our best. Some of you have particular challenges at the moment, but getting support from us isn’t going to be one of those challenges.

Here are the key measures we currently have in place:

Our People

As a global software company, we’ve long embraced virtual capabilities and all of our teams are in constant touch with each other. We’ve made sure that all staff can work from home effectively and without any disruptions. Our UK and US offices remain open and are lightly manned in-line with local government recommendations.


To ensure the availability of essential services, we have had a comprehensive Business Continuity Plan in place for many years, which has guided us in taking appropriate measures now. We are monitoring this and will update as necessary as the situation progresses.

We’ve made sure that we can continue to provide reliable network and system performance in the event that any of our offices need to close. We’re communicating with our suppliers to understand their business continuity plans, with a focus on continuity of services and product availability.

Our Continued Customer Commitment

Access to accurate contact data you can trust at a time when you’re managing uncertainty and risk is essential. We are and will be, here to support your business.

  • Our support teams are working remotely, so should you find longer than usual waiting times on the phone, please email them and they will generally respond within the hour during the business day.
  • Our sales and account management teams are available for demos and discussions as usual.
  • Our large in-house development team in our UK office continues to develop exciting new products and functionality which will be released over the coming months.

We have experienced some illness amongst our technical staff over the last few weeks, thankfully not serious, but our staffing levels allow for a significant number to be off work at any one time without impacting our customers.

To close, I would like to pass my sincere best wishes to you and your families during this uncertain and testing time. We’re extremely grateful to our customers and remain committed to your success.


Steve Tootill

CEO helpIT systems/360Science


matchIT Updates

What’s new in matchIT Data Quality Solutions? Autumn 2018

matchIT customers will know well that here at helpIT we are constantly taking our customers’ needs and feedback onboard to shape the regular updates and enhancements we offer on all matchIT Data Quality Solutions. Our software updates don’t just keep up with the changing landscape of the UK direct marketing industry, they include enhancements to usability – helping you to make the most of your time and get even more out of your data. We’ll be posting separately about GDPR changes to matchIT Web (fuzzy inquiry, duplicate prevention and address verification) and matchIT On Demand (our new cloud matching software-as-a-service), so here we’re updating you on the on-premise batch deployments of matchIT Data Quality Solutions.

matchIT SQL

We’ve been hard at work making further ease of use and functionality improvements to our SQL Server deployment since our last major update earlier this year. Here are some of the key changes to look out for:

  • Suppression:
    • Setting up jobs which include standard suppression (deceased, gone away and MPS) and change of address is now much easier, requiring less experience with SSIS to accomplish.
    • You can now run suppression tasks in parallel for simultaneous processing of a client file against multiple suppression files. On typical multi-core hardware, this will greatly increase your job throughput.
    • We’ve added further standard suppression files including NDR and Remover from the Ark.
  • Matching:
    • Performance improvements made to Group Matches when processing very large groups of matching pairs.
    • Improved performance when overlap matching a small set of data against a much larger universe.
  • Mailing:
    • A customisable pre-built package to make the automation of your mailing jobs significantly easier. Simply tell the package what settings you want to use and the package will do the rest (including matching, address verification, suppression and mail sortation).
  • Address verification:
    • Improved handling of foreign addresses when using UK address verification.
    • International address verification now offers the Canada Post SERP standard.

matchIT Hub

Our incredibly fast, cross-platform, database-independent API has come on leaps and bounds over the last year. Significant enhancements include:

  • Smart Matching allows users to simply specify the data layout and let matchIT Hub automatically work out the appropriate matching configuration. It will automatically match on name, company, address/postcode, phone number, email and date of birth if present, and can match on multiple levels simultaneously e.g. individual, family and household, or contact and company. The user can, of course, steer Smart Matching by specifying match levels, matching tightness and matching methods.
  • Dynamic Keys – in Lookup & Overlap modes, this option ensures that matchIT Hub only uses keys that are supported by the data supplied for matching. This greatly improves performance when performing lookups with limited data.
  • Handling of multiple names, addresses, emails and phone numbers etc. per record, as are commonly found in CRM and ERP systems – this includes custom fields e.g. credit card numbers.
  • Sophisticated, easily-configurable bridging prevention and post-processing of matches – this prevents records being matched or combined into groups when the use case dictates that they shouldn’t be.
  • Integration into the Alteryx data preparation tool – this is live for our US clients and will soon be available off-the-shelf for UK customers too. matchIT Hub is also available integrated into Talend and Pentaho – please contact us if you use any of these tools.
  • The Hub Service allows you to match multiple incoming files against a universe of data held in memory and also supports single record lookup.

matchIT Desktop

The latest version of the Desktop solution, version 6.1. includes a number of enhancements and updates to further refine the ease-of-use and capability which it is known for:

  • Improvements to make Filter and Index Order boxes in the Output Options screen more user friendly.
  • Provision for an option to include all Mailmark fields that Sort and Save produces.
  • Sort and Save Seeds functionality is now available and included in version 6.1.
  • General improvements to the Hosted Service suppression and enrichment interface.