We are fully manned at present and providing our usual high quality level of support. Currently some of our team are working from home all or most of the time – with remote access having long been tried and trusted before the virus outbreak. In the event phone calls go to the support or sales voicemail, they will be returned promptly and there will be no impact on answering emails.
All our development is performed by our large and experienced team in Leatherhead, and in any eventuality we expect to continue to maintain a high level of support: if our support team is unduly affected by illness, we will prioritise support for our clients ahead of software development.
If you have any questions about this, please contact your account manager on 01372 225900, email them or email support@helpIT.com
Extended User Support
- Access to Support Engineers during normal business hours
- Regular Free version upgrades
- Software updates and patches
- Regular updates of third party files
- Advance notice of Live Webinar Training opportunities
We recognize that the value of your data quality investment is determined by the quality of our support. That’s why our User Support Program includes everything you need to ensure success in meeting your data quality objectives.
helpIT is known for it’s 1-to-1 customer support and super fast response times, get in touch today and find out how we can help you.